Zoom recovers from hours-long outage, says issues were likely due to local internet glitch

The company's status page said all systems were operational.

March 04, 2021 06:38 am | Updated 06:55 am IST

A 3D printed Zoom logo. File

A 3D printed Zoom logo. File

Zoom Video Communications Inc said it had recovered from an outage where some users were unable to join meetings on the video-conferencing platform on Wednesday.

The company's status page said all systems were operational.

Zoom said the glitch was likely due to a localised internet service issue.

The platform has seen a meteoric rise in users, thanks to remote work and online learning against the backdrop of stay-at-home orders.

Outage tracking website Downdetector.com showed nearly 2,000 incidents of people reporting issues with Zoom at its peak at 9 a.m. ET.

Separately, telecom operator Verizon Communication Inc's internet services were also affected earlier, with nearly 5,400 users registering complaints at 10 a.m. ET, according to Downdetector.

Verizon said it had since resolved the issue. "Earlier today there was an issue impacting internet routing for some of our customers. The issue has since been resolved," a spokesperson for the telecom operator said.

In January, thousands of users across the U.S. East Coast faced widespread internet outage from providers including Verizon, which disrupted services offered by Google, Amazon, Zoom, Slack and other technology firms.

Downdetector tracks outages by collating status reports from a series of sources, including user-submitted errors on its platform. The outages might be affecting a larger number of users.

0 / 0
Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.