Chief Minister Oommen Chandy has received as many as 9,116 petitions directly in one year at his mass contact centre at the Secretariat.
The Chief Minister hears complaints from the public and receives petitions usually on Monday, Tuesday, Wednesday, and Thursday at the specially-built Centre on the Secretariat compound for the purpose from 3 p.m.
(A separate building for Chief Minister’s interaction with public was built because of security concerns over influx of people into the Office of the Chief Minister. It started functioning in October last year).
An official release said that Mr. Chandy received an average of 70 petitions a day. When the Chief Minister receives a complaint, it is recorded on the computer and the petition is returned to the petitioner in a cover so that he/she can directly present the complaint before the officer concerned.