The growing number of clashes between doctors and patients and the options available to prevent them were discussed at a programme organised by Confederation of Indian Industry here on ‘Managing the complex conflicts - public in nature in hospitals.’
CII AP vice-chairman R.V.S. Rudraraju said that there was a need for awareness and understanding of the complexity in dealing with the issues which touch socio, legal and ethical contours of human civilisation. He stressed upon the inclusion of all stakeholders which was essential because people only truly embrace solutions that they help create in order to stem the tide of violence.
DCP (law and order) Fakeerappa Kaginelli shared his experience on how law gets involved in managing the conflicts in general and hospitals in particular. He advised everyone to go through the legal procedure from the very beginning starting with filing of FIR.
Senior advocate K. Rama Murthy mentioned that general public takes hospitals as granted for violence. “Therefore, there is a need for proper counselling before admitting the patient. Hospitals should also be aware of the consumer protection.”
Mr. Murthy suggested that hospitals should display the gist of rules and regulation on their premises and emphasised on proper documentation to be done prior to the treatment.
Lazarus Hospital managing director Varma Vegesna said it was always advisable to approach the law enforcement department whenever there was a conflict.
CII AP Panel of Medical Equipment and Infrastructure convener S. Sridhar made a PowerPoint presentation with analytical data comparing managing the complex conflicts in India and other major countries . He observed that majority of conflicts arise between the patients and the doctors or with the hospital staff.
