run Goel, the new vice-chairman of the DDA, has laid out his plans for building ‘brand DDA’ with ‘convenient and courteous delivery of services’ and a string of mobile apps.
“I know it is a challenge, but brand will be developed when things will improve,” Mr. Goel, a 1985 batch IAS officer of Punjab cadre, who assumed office on August 1, said at his first press conference on Thursday. .
The VC said that the allottes of new housing schemes will now be able to share their grievances about construction such as quality and slope of flooring, finishing of walls, windows and doors, kitchen shelf/working platform of kitchen, lifts, external finishing, and lawn through a mobile app as well as on its website.
That is not all. Consumers can now give their feedback on maintenance of flats such as plaster of rooms and drainage, which will cut their dependency on RWAs.
The reasons of dissatisfaction will be taken as the public advisory for improving the services and quality of construction. On nearly 7,000 flats surrendered from the 2014 mega housing scheme due to their small size, the DDA said the designs for houses will be made public.
The DDA will monitor utilisation of funds for maintenance with regular meetings with the RWAs. “The app will make sure that no vested interests prevail. Even the RWAs will become accountable. The security deposit, which is given by the contractor for two years, will be linked to the performance feedback from the allottees/RWAs,” said Mr. Geol.
Besides, there is an app for feedback on services being offered by the DDA at its community halls. The app can be downloaded from the DDA’s website. “The feedback will be utilised in improving the services by the DDA engineering department,” the V-C said.
There is another app for feedback on quality of roads. The DDA has started training its staff engaged in receiving and replying to the public’s grievances to check delays and ensure no vague replies are given to those already aggrieved.
Disposal increased
Mr. Goel said in a month, the percentage of disposal has increased from 68 per cent as on July 28 to 86 per cent as on August 31. The pendency of cases has come down from 823 in July to 432 on September 3.
Mr. Goel stressed the need for enhancing public toilet facilities, especially for women, while revising the draft unified building bylaws.
He said the Building Bylaws 1983 and the National Building Code 2005 adopted 60 men: 40 women ratio for public toilets, which is inadequate.
As per the revised Unified Building Bylaws 2015, a men-women ratio of 50:50 has been adopted.
He said that the DDA has decided to use its vacant land for sporting facilities for those who cannot have access to sports complexes. Such areas will have fixed play equipment like basketball poles, volleyball posts, cricket pitches, and football goalposts and the DDA will provide coaches.
The security deposit, which is given by the contractor for
two years, will be linked to the performance feedback from
the allottees/RWAs
