An initiative conceptualised by Indian government’s Department of Electronics and Information Technology to enable delivery of public services electronically through the mobile platform has been awarded a United Nations public service award.
Mobile Seva, a nationwide initiative conceptualised, funded and implemented by the Department of Electronics and Information Technology (DeitY), is among the second-place winners of the 2014 UN Public Service Awards, along with Bahrain, Brazil, Cameroon, Republic of Korea and Spain.
The vision of Mobile Seva is to mainstream mobile governance in India as a new paradigm for e-delivery of public services through mobile devices. It leverages the massive penetration of mobile phones in India to substantially enhance access to electronic services, especially in the rural areas.
The main objectives of the initiative are to be a one-stop solution for all mobile-based public service delivery needs through mobile-based channels, including SMS, voice/Integrated Voice Response System and mobile applications, a statement said.
“At a time of complex and interdependent global challenges, effective governance and efficient public administration are central to meeting our development goals. They will also be vital for implementing the post-2015 development agenda,” UN Secretary-General Ban Ki-moon said in a statement.
The first place winners are Austria, Bahrain, Brazil, Morocco, Oman, Republic of Korea, Singapore, South Africa, Thailand, Turkey, Uruguay.
Winners from 14 countries will be honoured for their innovative projects in fighting poverty and promoting sustainable development at a ceremony on June 26 in Seoul.