Revamped centre will facilitate voice audit of calls made by residents to civic body’s helpline

All calls made by residents to the Chennai Corporation helpline 1913 will now be recorded to facilitate voice audit.

Mayor Saidai Duraisamy, in the presence of Corporation commissioner Vikram Kapur, on Monday inaugurated a revamped call centre with the voice audit facilities for the Chennai Corporation.

The Mayor has asked the personnel who man the call centre to generate a ‘satisfaction report’ based on responses from residents on a daily basis. After the officials concerned send reports on action taken towards bridging civic inadequacies, the personnel at the centre will call the residents and seek their responses.

The record of calls made will be scrutinised by senior officials, including the Commissioner, and personnel who are found to have failed to respond properly to residents’ concerns will be penalised, an official said.

Stringent action against persons creating nuisance is also likely to be taken.

A total of 24 personnel will man the new call centre, with 10 personnel working between 6 a.m. and 2 p.m., eight between 2 p.m. and 9 p.m. and six between 9 p.m. and 6 a.m..

Keywords: COCCOC call centre

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