The future is at the door. According to a report by Gartner, an American research and advisory firm, by 2020, almost all products and services will be extensively based on Artificial Intelligence (AI).
The 2017 Accenture Technology Vision survey highlights that 85 percent of business and information technology executives are looking forward to extensively investing in AI-related technologies over the next three years. Seventy nine percent of the participants in the survey believe AI will revolutionise the way they interact with customers. And 68 percent of them expect AI to either significantly or completely change the way they go about fufilling their job roles — not in the distant future, but within three years.
HR strategies
It is the responsibility of every HR manager to parse the actions, decisions, intentions, and aspirations of the employees and AI is a powerful tool in this regard.
As Big Data is the backbone of AI, companies can easily track and analyse the entire work cycle of an employee.
From getting the information about the number of effective hours put in by each employee to measuring the monthly failures rate, AI provides a variety of information to the HR department. Using those patterns, HR professionals can quantify the efforts of the workforce and lead to a better cost-benefit analysis.
Consequently, the insights gathered from AI systems can be used to devise more effective strategies and action plans that increase the per-capita contribution of each employee.
Predictive intelligence
Digitisation is emerging as a great boon for businesses that are receptive to the idea of adopting technology in every functional area.
A recent research of Deloitte conveys that the percentage of organisations using people analytics has increased from 24 percent in 2015 to 32 percent in 2016. Based on a variety of data collection sources such as employee roster, biometric details, e-mail account details, WhatsApp communications, HR managers can develop clear insights on a variety of engagement- and performance-related issues.
This means AI empowers HR teams with predictive intelligence that allows them to exploit potential opportunities and avert potential dangers.
Inclusive development
Predicting problems and prescribing solutions well in advance are the core benefits of AI. By keeping a close track of employee engagement levels, performance reports, cultural and technical feedback, AI provides specific predictions that enable HR professionals to gain insight into opportunities that need to be tapped and the risks that need to be avoided. Hence, AI is supporting the HR teams and managers in recruiting new talent and retaining and motivating existing employees for the overall development of the organisation.
( Abhishek Agarwal is Senior Vice-President, Global Delivery at Judge Group. )
