The unrest caused by the Telangana issue may result in huge revenue losses for Andhra Pradesh’s Business Process Outsourcing (BPO) firms as their customers are turning to other cities.
The situation in the state may force some foreign companies to look for alternative cities in India. In this scenario Medical Transcription BPO is going through a very bad time, Indian Association of Medical Records (IAMR), a body that represents the MT BPO industry, said.
“The service to our customers has come down by 8-10 hours from 20 hours a day. This will greatly impact the revenues,” IAMR spokesperson Gopalakrishna said.
The revenues of BPO depend on various factors like number of hours, persons and calls attended.
According to IAMR President T. Rama Krishan, the biggest problem is to assure foreign companies, which are apprehensive of the developments in the state.
“More than revenues, it is uncertainty of the situation that has become worrisome. Many of our clients have expressed apprehensions on Hyderabad. I am trying to convince them,” Mr. Rama Krishna said over phone.
The 200-odd MT BPOs in the state are forced to make alternate arrangements to ferry their employees to fulfil client requirements whenever a bandh-call is given.
“Medical field requires 24X7 services. Many patients and doctors require reports on time within a few hours. We cannot give lame excuses to our clients,” said Soudamini, promoter of Vision 2K+, a BPO organisation which offers MT services to some of the major hospitals in the USA.
The company had to make alternate arrangements for its 500 odd employees in Hyderabad and Warangal in cases of bandhs.
“This dents our profitability in the long run,” she said.