In the first major step towards making Chandigarh a “Smart City,” the city administration launched its “official mobile app” on Tuesday to create awareness of consumer rights and responsibilities and provide all types of citizen-centric and public utility services and information to the residents.
Launching the scheme, Vijay Dev, Adviser to the Administrator of Chandigarh, said various departments would be directed to route all information and updates through the app and appoint a link officer for the work.Greivance redressal
The app would become an important platform for redressing grievances.
“Timelines of grievance redress should be made part of this mechanism,” he said.
Speaking at the launch of an app of the Food and Supplies and Consumer Affairs Department, Mr. Dev described it as a single “e-window” to all information related to the department and various citizen-centric services.
The app is now available free at Google Play store for Android phone users. Its iOS and Windows Phone versions would be released soon.
Important addresses, contacts, helpline numbers and e-mail ids of the consumer forum and various departments of the Chandigarh Administration are available on the app.