The government could soon direct telecom operators to compensate cellphone users with a free call for every call dropped. This is one of the solutions the Ministry of Telecom is weighing for frequent mobile call drops problem, especially in cities such as Delhi and Mumbai.
“Call drops need to be minimised and private telecom operators should reinforce their mechanisms,” Telecom Minister Ravi Shankar Prasad said, adding that he had directed officials in his department to “work on a disincentive architecture (for the operators)”.
Asked about kind of measures that could be put in place, Telecom Secretary Rakesh Garg cited an example of a telecom operator that offers a free call for every call that gets dropped due to network issues.
