Air India reports data breach affecting 45 lakh passengers

The incident pertained to personal data registered between August, 2011 and February, 2021.

Updated - May 21, 2021 11:42 pm IST

Published - May 21, 2021 10:25 pm IST - NEW DELHI

Air India planes are seen at IGI Airport. File

Air India planes are seen at IGI Airport. File

Air India's passenger service system provider, SITA, faced a sophisticated cyberattack in February leading to personal data of passengers being leaked, the airline said.

The details include name, date of birth, contact information, passport information, ticket information, Star Alliance and Air India frequent flyer data (but no passwords data were affected) as well as credit cards data, the airline said in a detailed statement uploaded on its website.

The incident affected around 45 lakh "data subjects" in the world and pertained to personal data registered between August, 2011 and February, 2021.

The airline said that it was first notified about the attack on February 2, 2021, and that it was provided the identity of the affected data subjects by its data processor on March 25, 2021 and April 5, 2021.

The airline advised its customers to change their passwords wherever applicable.

Air India said that it is investigating the data security incident and taken a slew of remedial measures to ensure data safety including securing the compromised servers,notifying and liaising with the credit card issuers and resetting passwords of the Air India Frequent Flying Programme.

0 / 0
Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.