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Helpdesk for power consumers

February 20, 2016 12:00 am | Updated 05:44 am IST - KOZHIKODE

: A four-year-old association formed by officials and other employees who retired from the Kerala State Electricity Board (KSEB) has formed a helpdesk for consumers, to provide free of cost counselling on electrical safety, power conservation and procedures to be followed while engaging with the KSEB for various needs.

“Friends of Electricity Employees and Consumers (FEEC) is already into training contract workers of the KSEB in adhering to safety norms while putting up power lines and, thereby, eliminating risks to the public. The regular workers are trained by the KSEB,” chairman of the association K. Ashokan said. “And, we guide consumers on getting their grievances redressed, and counsel them on safe and judicious use of power and on the benefits of renewable energy.”

The helpdesk functions at the FEEC office, near Vaidhyuthi Bhavan, on Gandhi Road. It can be reached on phone number: 9447886417 (10 a.m. to 5 p.m.). Queries can be mailed, Mr. Ashokan said.

“As a former Board Member of KSEB, I know the type of guidance consumers need. As retired employees, we are using our experience for public good. Therefore, our services are free of cost. We are not offering consultancy services for a fee,” Mr. Ashokan explained.

“But, we cannot help out in case of power supply disruption. People should not confuse our helpdesk with a fuse-off call office.”

Most consumers are not very familiar with the rules governing use of electricity or obtaining electricity connections and tariff.

Rules introduced by the regulatory commission are often not understood properly. Many have no knowledge of these at all, including how anomalies in new tariff structure, could to be addressed. “These are areas where we can step in and guide,” he said.

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