Railway police launch WhatsApp service for aggrieved passengers

Train passengers, who become victims of robbery, theft or harassment, need not wait to reach the nearest railway station to lodge a complaint. For the first time in the country, the State government has introduced a WhatsApp facility for such passengers.

Until recently, victims had to dial 100 (police control room) or wait for the train to reach the next station to file a complaint. Now, victims can file complaints by sending a message on WhatsApp to “9480802140”. The message should include brief details of the incident, train and coach numbers. Photos may also be sent, if possible.

A special team has been formed to address these complaints. That apart, 300 special officers, mainly regular commuters, have been appointed to help crime investigations, said S.N. Siddaramappa, Superintendent of Police (Railways). These special officers have been given ID cards, he added. The Railway police have also set up a 24x7 toll free telephone number (18004241363) to help passengers to complain about criminal activities or get information.

“The WhatsApp facility will not only help detect crime faster, but will also go a long way towards reducing crime on moving trains,” said K.J. George, Home Minister, after launching the service on Friday.

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Printable version | May 25, 2022 12:46:23 pm |