‘HR professionals key to driving productivity in firms’

Real customer satisfaction comes from employee satisfaction, says CII Telangana Chairman

November 04, 2017 12:19 am | Updated 12:19 am IST - Hyderabad

CMD of Granules India C. Krishna Prasad, chairman of CII Telangana and TCS vice-president V. Rajanna, CEO of Call Health Hari Thalapalli and senior V-P and business leader-India of Synchrony Financial Mir Faisal Uddin at The HR Conclave in the city on Friday.

CMD of Granules India C. Krishna Prasad, chairman of CII Telangana and TCS vice-president V. Rajanna, CEO of Call Health Hari Thalapalli and senior V-P and business leader-India of Synchrony Financial Mir Faisal Uddin at The HR Conclave in the city on Friday.

The role of HR professionals in driving the growth of enterprises and the need for them to reorient strategies to make most of the opportunities while learning to tackle the challenges emerging with more millennials in the workforce was highlighted at a conclave in the city on Friday.

Noting that the HR community can create a positive impact on topline as well as bottomline of the company, V. Rajanna, chairman of CII Telangana and TCS vice-president, said success of any organisation depended on process, technology and people. Real customer satisfaction comes from employee satisfaction, he told the 13th annual edition of CII’s ‘The HR Conclave’.

The key challenge is to ensure that the employees were equipped with the changing skill mix and meet their aspirations, he told the conclave on the theme ‘When whY has the answers: The New Age HR Challenges and Insights’.

Underscoring the importance of necessary skills, chairman and managing director of Granules India C. Krishna Prasad said HR professionals need to train the workforce in doing the right things in a right way.

Senior V-P and business leader– India of Synchrony Financial Mir Faisal Uddin said the organisations have to create a strong purpose, interesting structures and systems at workplace to attract and retain the millennials.

CEO of Call Health Hari Thalapalli said the workspaces need to be more stress-free and need to have pressure management techniques. A press release said Special Chief Secretary, Telangana Department of Planning, B.P. Acharya presented the CII HR Rising Stars Awards, instituted to recognise young HR professionals who have adopted innovative methods to find solutions to the new-age HR challenges.

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