The National Consumer Disputes Redressal Commission, the apex consumer body, has dismissed Mercedes-Benz India’s appeal against the Chandigarh State Commission’s order to pay ₹2 lakh to a Chandigarh resident for a series of defects in the luxury car he bought from the company four years ago.
The NCDRC upheld the State Commission’s order relying on an expert report by three professors of the Punjab Engineering College, who said that the problem in the vehicle had not been resolved. The State Commission on July 13 last year had requested the Principal of Punjab Engineering College to constitute the team.
V K Jain, the commission’s presiding member, said that the vehicle is expected to run smoothly as the owner paid Rs 37 lakh for it.
“In these circumstances, the grant of compensation for ₹2 lakh cannot be said to be excessive or unreasonable by any standards considering that the vehicle in question was a Mercedes vehicle, which was expected to run smoothly without giving much trouble to the owner. He having spent as much as Rs 37 lakh for purchase of the vehicle, it had been troubling the complainant right from the time it was purchased, developing one snag or the other,” the commission said in a recent order.
According to the complaint filed by Prince Bansal, he had purchased the Mercedes CDI 220 on September 17, 2015. Within a few days itself the car developed several defects.
