The District Consumer Redressal Forum has directed Sony’s authorised service centre here to pay a compensation of Rs. 2,000 to a mobile phone buyer for demanding Rs. 500 for setting right walkman cover damage within the warranty period.
According to D.A. Prabhakar, the petitioner’s counsel, K.G. Sankaranarayanan of Kokkirakulam, who purchased a mobile phone from a showroom here on December 7, 2012, approached the dealer after the phone’s walkman cover got damaged. The dealer advised him to approach the authorised service centre, where the technicians agreed to set right the problem within 15 days if Rs. 100 was paid.
Mr. Sankaranarayanan paid the amount and got the receipt for it. When the personnel expressed their inability to repair the damage within the stipulated period and asked him to pay Rs. 500 more, the aggrieved buyer filed a complaint with the District Consumer Redressal Forum.
M. Chinnapandi, president, and members S. Balasubramonian and V. Jesintha ordered the dealer to pay a compensation of Rs. 2,000 to Mr. Sankaranarayanan, besides imposing the cost of Rs. 500. The Forum also directed the dealer to return Rs. 100 paid initially by the buyer.
