Have you had a not-so-welcome experience at your neighbourhood police station?
This will no longer be the case as all police stations in the State have been asked to organise a reception desk with staff trained in soft skills to greet visitors. They have till the end of this year to abide by the rules.
Each police station will have a reception desk and a signboard with the words ‘May I help you?’ in both English and Kannada. Three to four suitable personnel from each station will be trained to communicate politely with citizens and respond to their queries. This will ensure their behaviour with the public is friendly and appropriate, the order from DG&IGP Neelamani N. Raju said. Each station has been granted ₹1 lakh from the Janasnehi Police Scheme towards the effort.
The reception desk must have chairs for the reception officer and visitors, a fan and drinking water facilities. The desk will also have a visitor’s book where those seeking an audience with the police will have to enter their details, time of visit, and nature of complaint. Their signature along with the signature of the personnel in-charge will be mandatory.
The order further states that these reception desks must be established in the offices of circle inspectors, Dy.SPs and other senior police officials.
These reception desks will soon get a computer, as promised by the Police Computer Wing, after which the visitor’s register will be maintained on the computer, the order said.
