The Central Public Works Department (CPWD) will pay Rs.200 per day to the occupant of a house for delay in attending to maintenance complaints within the stipulated time-frame.
The Urban Development Ministry had initiated a reform agenda by approving a maintenance charter for the CPWD in January that defines the time period by which different type of complaints should be attended to. There are about 1,42,000 residential units and 2.3 million sq m plinth area of non-residential buildings being maintained by the CPWD. These quarters are occupied by government employees from group I to IV.
Complaints related to maintenance of house quarters can be lodged by occupants through the call centre — 18002664499/1800114499 or online. The CPWD maintains Central government buildings whose ownership is vested with the Urban Development Ministry, from funds reflected in its demands of grants.
It also maintains other central government buildings constructed by it from funds provided by user departments.
According to the charter, emergency services like blocked drains, power or water-related complaints are to be attended to within six hours. Minor services like cleaning of drains, water overflow and faulty switches are to be attended to in three days. Major works like repairs of doors, windows, plumbing, internal wiring are to be done within 30 days.
Periodical maintenance like white-washing, painting and cleaning water tanks is to be carried out within 60 days.
Maintenance charter for the CPWD defines the time period by which different type of complaints should be attended to
