Air India, which has been recently in news for technical glitches in its aircraft, is now trying to ensure safety and cleanliness of its aircraft through surprise checks by senior engineers.
Recently, an Air India aircraft faced a tyre burst at Delhi's Indira Gandhi International Airport and only a day later passengers of the airline's Khajuraho-Varanasi-Delhi flight had a close shave after the aircraft faced a hydraulic leak and made an emergency landing in Delhi.
An airline spokesperson said that the public carrier has started a dedicated programme to offer its passengers enhanced cabin experience, with increased emphasis on improving and maintaining high standards of cleanliness and safety on its aircraft.
“The programme would be managed by dedicated senior management of Executive Director level and immediate action will be taken on the feedback shared by the passengers, cabin crew and cabin engineers,” he said.
Senior executives will undertake surprise checks to monitor and supervise the safety and cleanliness inside and outside the aircraft, he added. “They will ensure increased servicing of equipment on-board the aircraft. A senior officer of engineering will closely monitor cleaning service providers for quality of cleaning in the cabins,” he said.
The airline also promises to deploy more manpower on each aircraft for cabin upkeep.
The airline's new Chairman and Managing Director Ashwani Lohani recently visited all the engineering bases of the airline in Mumbai, Kolkata, Delhi, Chennai, Hyderabad and Bengaluru.
The airline is also evaluating its cabin upholstery, curtains, carpets and in-flight entertainment system. “Cabin crew and all concerned with aircraft ground operations like engineers, technicians, helpers, cleaning staff, catering and commercial staff are being sensitised to collectively ensure cabin cleanliness and maintain high standards of service, with the primary objective to make flying on Air India a memorable experience for passengers,” he said.
