SpiceJet, to woo passengers, especially business travellers, has announced an ‘On-Time Guarantee’ programme wherein the airline guarantees to compensate passengers in case of a flight delay and cancellation due to reasons under its control.
Covering all passengers, this programme comes into effect from May 6. Affected passengers due to flight delay of more than 60 minutes (due to reasons in control of SpiceJet) will be given Rs.500 voucher for their next travel, the airline said.
Similarly, passengers travelling on flights which are cancelled or delayed by over 120 minutes (due to reasons in SpiceJet’s control) will be given a voucher of Rs.1,000.
“This programme, however, does not cover for any delay due to reasons not in our control such as weather, air traffic congestions, among others,” SpiceJet said.
“This is our way of ensuring our customers that we will continue to deliver our On Time Performance. We are not just saying it but guaranteeing that we will not delay our flight,” Kaneswaran Avili, Chief Commercial Officer, SpiceJet, said in a statement.
All redemptions can be made on spicejet.com. As soon as the flight gets delayed or cancelled, passengers will receive a message and mail (used at the time of booking) indicating voucher details and redemption process.
Affected customers can also claim On Time Guarantee vouchers by visiting the airline’s website.
