The Chennai Container Terminal Ltd (CCTL), operated by DP World Chennai, has become the first e-terminal in the country.

During his first visit to the Chennai Port Trust, Shipping Minister G.K. Vasan inaugurated the e-terminal and two new twin lift super post Panamax cranes.

The simplified and convenient online services offered by CCTL to its valued customers include Electronic form 13, Electronic SSR, web access, web-based CRM, invoice & account statements on the web, customer relationship management and web/SMS based container tracking system.

Better customer service

Ennarasu Karunesan, Director and CEO, DP World Chennai, said the “technological innovation is one way of providing better customer service. We will create infrastructure and processes that best serve our customers to give them the ultimate service and customer delighted approach.”

Salient features of cranes

These cranes have been procured at a cost of Rs.90 crore have a lifting capacity of 65 Metric Tonnes in twin mode is installed at Bharti Dock and will reduce turn around time of ships. The other salient features of the crane include programmable logic control — fully customisable & high speed of operations with an out reach of 56 meters capable of handling large size vessels (22 rows across). “With the induction of these new cranes, more service windows will be available with improved productivity of more than 35 moves that would benefit the EXIM trade at large with global best service levels,” he said.