Government to publish frameworks to check fake reviews on e-commerce websites next week

India will probably be the first country to have developed such frameworks

Published - November 21, 2022 03:02 am IST - NEW DELHI

File image used for representational purpose only.

File image used for representational purpose only. | Photo Credit: The Hindu Photo Library

The government will publish next week frameworks to counter fake reviews and unverified star ratings on e-commerce websites, hotel and travel booking platforms, according to the Consumer Affairs Secretary Rohit Kumar Singh.

Since e-commerce involves a virtual shopping experience without any opportunity to physically view or examine the product, the consumers heavily rely on reviews posted on platforms to see the opinion and experiences of the users who have already purchased the goods or services.

But fake reviews and star ratings mislead the consumers into buying online products and services.

Probably, India will be the first country to have developed frameworks for fake review management, he said.

"Initially, it will be voluntary and gradually will be made mandatory," he added.

0 / 0
Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in


Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.