Haryana on Friday claimed to have become the first State in the country to have launched a web portal- based Centralised Public Grievances Redress and Monitoring System.
Launching the portal christened as ‘Harsamadhan,' Haryana Chief Minister Bhupinder Singh Hooda said that it would provide a quick grievance redressal mechanism to the citizens.He further said that the portal www.harsamadhan.gov.in was a pilot project of the Government of India.
He reiterated that his regime was giving priority to the redressal of grievances of the people, making governance transparent and enabling online common solutions and feedback, reducing delivery costs by minimising duplication of effort by individuals and departments.
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Being an easy- to- use portal, ‘Harsamadhan' would allow registration of grievances on ‘anytime, anywhere basis' , he added stating that effective and timely redressal of public grievances was a hallmark of responsive and responsible governance.
It would be available in Hindi and English and many state-specific provisions had been added to it to make it more people friendly and the officers would be able to monitor the complaints and their redressal.
Union Secretary of Department of Administrative Reforms and Public Grievances Ramesh C. Misra, Haryana Chief Secretary Urvashi Gulati and Additional Principal Secretary to Chief Minister and Director Grievances Shiv Raman Gaur also spoke.
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