The Tirumala Tirupati Devasthanams (TTD) is all set to improve its call centre, one of the major public interaction points, with advanced technology in a bid to make it more caller-friendly.
The call centre receives an average of 5,000 calls every day, right from queries on various sevas performed at the temple to complaints about malfunctioning systems or errant staff etc. Calls are made not only from people across the state and various parts of the country, but also from abroad.
“The call centre should be updated on various fronts, while the staff handling the calls should be updated on developmental activities of the Devasthanams”, said Executive Officer D. Sambasiva Rao at a review meeting in his chambers on Friday.
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Apart from instructing the officials to train the call centre staff in several languages to handle calls from other states, he also instructed them to design a chart on Frequently Asked Queries (FAQs).
Additional Financial Advisor and Chief Accounts Officer O. Balaji, Chief Information Officer Sudhakar Bhaskaruni, Information Technology head Seshadri Reddy, Public Relations Officer T. Ravi and call centre staff took part. Meanwhile, the newly-elected members of Engineering Welfare Association, led by president Narasimha Murthy, formally called on the Executive Officer, who congratulated the new team.
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The staff handling the calls should be updated on developmental activities
D. Sambasiva Rao
TTD EO