Civic body's grievance redressal system evokes good response

The Tiruchi Corporation has put in place a system for rectifying complaints received through the dedicated phone lines notified for each zone in the city.

The dedicated phone lines for registering public complaints in each zone in the city have attracted as many as 210 complaints in the first two days since the system was introduced.

Dedicated phone lines

Corporation Commissioner V.P.Thandapani, who took charge recently, had notified dedicated mobile phone numbers for all the four zones of the corporation, apart from one for the Corporation main office.

The K.Abishekapuram zone had received the maximum of 61 complaints, followed by the Golden Rock zone with 58, Srirangam 32 and Ariyamangalam 23. The Corporation main office received 36 complaints.

Speaking to

The Hindu , Mr.Thandapani said the system was working well and there was good response.

The civic body, he said, has put in place a system for ensuring prompt redressal of complaints and also monitoring the rectification measures.

Ward level nodal officers have been nominated to redress the grievances.

While all field staff of the civic body would be responsible for rectifying the complaints, Assistant Commissioners of the respective zones would be responsible for monitoring the rectification measures.

“It too would closely monitor the process,” he said.

All minor complaints would be redressed within 48 hours, Mr.Thandapani said and added that 75 to 80 per cent of the complaints could be rectified immediately. Some complaints may require detailed study and follow up action.

All complaints were currently being documented, with the phone numbers and other details of the complainants being recorded. This would help to verify whether the complaints have been addressed properly.

Mr.Thandapani also disclosed that the Corporation was planning to introduce an online complaint registering and monitoring system.