Emirates has bagged top accolade in five main categories in the global customer review study carried out among the operating airlines in 2014.
The annual study by eDreams, one of the largest e-commerce travel companies in Europe, had over 90,000 customer reviews. Travellers who booked tickets through the site gave their own reviews on best airlines, best entertainment options, baggage handling and modernity of aircraft, among other categories. Emirates swept most of the categories with an overall rating of 4.24 out of the top score of 5, a press release here said. Emirates was also ranked top in cleanliness and modernity of aircraft and got top rating for best in-flight entertainment, flight attendant service, VIP lounges and baggage handling.