There will be no more curt voices to greet you at the entrances of police stations, asking you what you want or raising questions like kis se milna hai (whom do you want to meet). Instead, you can walk inside the police station and take the help of a receptionist on how to go about your complaint.
This is yet another move of the Hyderabad police to make people-friendly policing realistic rather than remaining confined to paper. Refurbishment of the premises is on at 23 out of the 63 law and order police stations in the Hyderabad Police Commissionerate jurisdiction.
This is not a mere makeover of premises but an effort to bring in perceptible change in the behaviour of police personnel towards people, says Hyderabad Police Commissioner M. Mahender Reddy. Special structural designs are being made in these 23 police stations to give a feel of uniform ambience.
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No change will be made to the guard post where the sentry stands and keeps watch on people coming in and going out. As per the renovations being made, the visitor will be led into a waiting hall. A receptionist will be available there to guide visitors on whom to meet.
“The waiting hall is part of the common pattern in all these police stations and eventually would be built in the remaining stations,” the Commissioner said. In certain cases, the complainants would like to have privacy while explaining their problem.
A separate room, where the complainants can separately speak with the police officer concerned is built adjacent to the waiting hall. “It is true that basic amenities like washrooms were not available in some stations. Now, washrooms are being constructed even for visitors,” say the police.
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Work has already started in these police stations. Renovations in the remaining 40 stations will be taken up in the next phase.