Technical glitches in the Regional Transport Authority's (RTA) server continued on Wednesday forcing authorities to stop registration of new vehicles and conduct of licence tests at the nine transport offices of Hyderabad and Ranga Reddy districts.
The servers began developing snags from Tuesday and work slowed down. However, the situation worsened on Wednesday paralysing the entire work at Secunderabad, Khairatabad, Malakpet, Mehdipatnam and Bahadurpura zones and put up notice boards asking applicants to “bear with the inconvenience”.
Applicants, who turned up at respective offices to take driving licence tests had to return disappointed and fuming.
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Transport Department boasts of online service but authorities had not bothered to have a backup facility in case of technical snags. It would be wise, if the authorities plan for a backup server, said Sathi Reddy, an applicant.
“If there were technical problems, authorities could have informed applicants through media or other means. At least, people could have avoided travelling all the way from their respective homes and saved valuable time and energy,” said A.P. Auto Motors' Welfare Association secretary M. Dayanand.
Joint Transport Commissioner B. Venkateswarlu said all the applicants who could not take the driving licence test or those could not register their vehicles on Wednesday could visit the respective offices on Thursday.
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A new server was installed three days ago at the Khairatabad Central Office and officers were updating data into the new server. Perhaps a technical snag could have developed during this process. Already, authorities and IT experts were trying to fix the problem.