To assess how its services can be improved, the Delhi Metro Rail Corporation (DMRC) will conduct a month-long ‘Customer Satisfaction Survey’ starting Monday on its official website — www.delhimetrorail.com .
The survey, part of an international initiative by the Railway and Transport Strategy Centre of the Imperial College London, will be conducted in 24 metros across the world. It will end on May 21, said a statement issue by the DMRC.
“This international survey is being conducted by the RTSC of Imperial College London, which also coordinates working of Community of Metros and NOVA group. The survey will be conducted across 24 metros of the world,” DMRC said.
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The questionnaire will cover aspects like overall satisfaction, availability, accessibility and ease of use, among other issues.