MUMBAI: Mahindra Truck & Bus Division (MTBD), of the Mahindra Group has announced the successful implementation of its Delhi-Mumbai Service Corridor to provide quick service support to its customers. With this Mahindra truck customers will avail service every 60 kilometers along the route connecting Delhi and Mumbai. In addition, the company has also guaranteed that it will provide service support within two hours on the Delhi – Mumbai Service Corridor.
The service centers on the service corridor will carry out emergency repairs, part replacement and health check-up of vehicles with service guarantees, to assure customers of Mahindra’s service availability along the entire route, the company said.
Nalin Mehta, CEO, Mahindra Truck and Bus Division and Managing Director, Mahindra Truck and Bus Ltd, said “The Delhi-Mumbai stretch accounts for nearly 30% of trucking traffic in the country. Considering the importance of this route, we decided to start the service corridor to enable customers get prompt access to quality service and spare parts. We can now guarantee that we will reach a customer’s truck, in case of breakdown, within just 2 hours on the corridor, else we will pay a penalty of Rs. 500/- for every extra hour of delay."
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"Additionally, from 1st March 2017, we will also make the 150 fast moving spares, that are identified as essential maintenance parts, available 24x7. If not available on demand, we will supply them free of cost! We hope that this will result in reduced downtime for our customers, leading to higher uptime, more trips and better earnings,” he added.