Vistara, the airline joint venture between Tata Sons and Singapore Airlines, has announced the launch of its operation in India from January 9 onwards. With Delhi as its hub, Vistara will initially offer flights to Mumbai and Ahmedabad.
First flight on Jan 9
Vistara’s 148-seater A320-200 will offer three separate cabins, with 16 seats in business, 36 in premium economy and 96 in economy class. Seats for all three classes are on sale, and there will not be a separate fuel surcharge, the company said. The airline is also introducing a frequent flyer programme in which points will be earned on money spent on tickets, instead of miles travelled as is the case with most loyalty programmes, the airline said in a release.
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Vistara Chief Executive Officer Phee Teik Yeoh said, “I am excited as this day is the culmination of many months of hard work. The activation of distribution channels is our first interface with our customer, and with this, we embark on a journey to fulfil our brand promise of seamless travel experience.”
Vistara’s technology partners — Tata Consultancy Services (TCS), Wipro and Amadeus — will be responsible for its customer support system and IT services.
Wipro will manage the Vistara Customer Service Centre, which will handle all customers’ enquiries on reservations, ticketing and Club Vistara FFP.
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As Vistara’s strategic partner, TCS will be engaged in its various IT initiatives ranging from application service transformation to consulting and business-impacting technology initiatives and Amadeus Altea Suite will power Vistara’s travel reservations, ticketing, inventory management, airport departure control systems, as well as revenue accounting and revenue management.