The Insurance Regulatory and Development Authority (IRDA) on Saturday said it had shortlisted three IT companies, including Mahindra Satyam, for providing call centre services to handle grievances.
Based on a detailed scrutiny of the technical proposals submitted by various firms, three firms had been shortlisted for a technical presentation on June 11, the IRDA said in a release.
The shortlisted entities for the grievance call centre include Mahindra Satyam, Sparse and Vcustomer.
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The service would be available for 12 hours from Monday to Saturday in multiple languages.
To start with, the call centre would address complaints in English, Hindi, Telugu, Tamil, Malayalam, Marathi, Bengali, Kannada and Gujarati.
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