Protests by SBI staff

Special Correspondent

KOZHIKODE : Employees of the State Bank of India (SBI) staged demonstrations under the banner of the State Banks' Staff Union in front of their bank at Mananchira here on Monday.

The demonstrations were part of their ongoing agitation against the deterioration in quality of banking services which, they alleged, had been caused by flaws in the core banking system introduced in the bank.

Core banking

The problems in offering high quality service to customers, according to the union leaders, arose as the entire SBI network had not yet been brought into the core banking mode.

It had led to a situation in which only 75 lakhs out of the 10 crore accounts in the bank were being operated under the new system.

To add to the problems, "snags in connectivity to the central server in Belapur in Mumbai" had been delaying transactions, the union leaders complained.

The consequent delays in clearing cheques and drafts had led to conflicts between employees and customers.

Assistant general secretary of the SBI Staff Union (Kerala Circle)

M. Rajagopal, deputy general secretaries P. Karunakaran and A. P. Ravindran alleged that it was the insensitivity of their top management that had forced officers and clerks in the bank to launch an agitation.

The dharna was inaugurated by Deputy Mayor P.T. Abdul Latheef.