`Postal employees' honesty appreciable'

MADURAI, OCT.11. The quality of service offered by the Department of Posts could not be measured in terms of monetary value, R.J. Rajaraman, Senior Divisional Manager, Life Insurance Corporation of India, said today.

Speaking at a Business Development Day function organised to mark the Postal Week celebrations, he said the Postal department was striving hard to deliver a post card covering thousands of kilometres, for which the customer paid a very nominal charge, unlike private organisations, which offered services only at a premium.

"Such a quality service, offered even in the remotest corners of the country, is least advertised," Mr. Rajaraman said.

Stating that everyman, from birth to death, had a relationship with the department, he said honesty and sincerity among the staff members of the department deserved appreciation.

There was still a lot of scope for public sector organisations to improve their customer relationship, Mr. Rajaraman said, referring to the stiff competition from private players in postal and insurance sectors.

The Director of Postal Services, K. Balasubramanian, said the department had been diversifying from its traditional services into other areas, such as selling bonds, mutual funds due to competition in the field of communication.

"We are ready to offer economical packages to anyone willing to give us business."

The Divisional Manager, Oriental Insurance Company, K. Natchiappan, said more than 95 per cent of the pension benefits was deposited with the Postal department by those who retired in recent times.

"That shows the faith the people have in the department," he added.

Pointing to post offices at Cumbum selling Tamil weekly magazines and application forms for college admission, he said the department had been changing, according to the market situation.

The Senior Superintendent of Post Offices, V.V. Venkatasami, and the Senior Postmaster, P.L. Raghunathan, also spoke.

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