Fault booking facility through short messaging service

Staff Reporter

BSNL offers new facility in 10 telecom districts across the State

MADURAI: The Bharat Sanchar Nigam Limited has introduced fault booking service through SMS (short messaging service) for its landline, wireless in local loop and broadband services in 10 telecom districts in the State.

The server located in Madurai would serve secondary switching areas of Madurai, Tirunelveli, Nagercoil, Tuticorin, Virudhunagar, Karaikudi, Puducherry, Cuddalore, Kumbakonam and Thanjavur, the Madurai BSNL General Manager, V.K. Sanjeevi, told media persons here recently.

The subscribers of BSNL mobile services could make use of the toll-free service. All that they need to do is to send SMS to 53198.

They should type the codes — LL for landline, BB for broadband and WLL for wireless in local loop — followed by STD code of the service area and the telephone number. They should leave a space between the three entries.

For example, to book a complaint for a landline connection in Madurai, 2512345, they should type “LL 0452 2512345” and send it to 53198. The users would get an acknowledgement number through SMS on their mobile phone.

A similar server, installed at Tiruchi, would be commissioned soon to serve the remaining seven telecom districts the in Tamil Nadu telecom circle, Mr. Sanjeevi said.

Additional talk time

The BSNL has offered additional talk value on its recharge coupons used till October 30.

For the recharge coupons with the value of Rs. 1,000, Rs. 3,000 and Rs. 5,000, people could get a talk value of Rs. 1,125, Rs. 3,750 and Rs. 7,504 respectively.

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