It was a celebratory mood at the office of the Deputy Commissioner of the South-East Division in Bengaluru, as nine police officials were selected for their best performance and behaviour, and awarded holiday packages, movie tickets for the Kannada blockbuster Kantara, and dinner with their family members.
The star performers were chosen from 14 police stations across the division, after they were given a five-star rating for handling visitors and treating them with care and diligence. From introducing libraries in stations to introducing feedback forms, the city police have been deploying many measures to bring about an image and perception makeover.
Since November 28 this year, the South-East Division, led by DCP C.K. Baba, launched a QR code-based feedback system, to allow visitors to rate the officers they meet and give their feedback, complaints, and suggestions.
The code is placed at the entrance of every station for the visitors to scan and answer around 12 questions. There is a printed form also available and a dropbox, in case the visitors do not have a smartphone. “These feedback forms will be evaluated every month to choose the best performers and to reward them accordingly,” Mr. Baba said.
Since the launch of the initiative, the police have received around 3,054 visitors, out of which 2,444 have given their feedback.
Star of the month
“The star performers are not only rewarded, but their pictures are highlighted at the station as the star of the month,” Mr. Baba added. This, according to him, will motivate others to improve their efficiency and work hard to perform better in terms of sensitivity, humility, and hospitality towards the public.
”I am very happy at being recognised. This has motivated me and increased my responsibility to keep up the good work,“ Nataraj D.N., inspector, Koramangala station, one of the star performers, said.