Readers' Mail

Fleecing at parking lot

Sir,--I parked my car at 8 p.m. on 29.06.2004 in the parking lot at the Central Railway station and returned at 6.30 p.m., on 30.06.2004. The contractor's agent insisted that as the parking had been done overnight, an amount of Rs.10 was due from me. As she did not relent, I took up the matter with the Deputy Station Master and the Deputy Station Superintendent (Commercial), Mr. R. Chandra Mohan.

None of them were able to help me and prevail on her to accept the legitimately prescribed amount of Rs.4 per day, or part thereof (page 166, Southern Railway Time Table, July 2003 edition). They also were at a loss to ascertain the veracity of my contention. Incidence of overcharging have been frequent and complaints made have not been attended to.

Notice boards have been put up at conspicuous locations in the vegetarian refreshment room and other service points specifying the `quantum/nature' of service and the `cost there of' as well as the name of the `service provider.'

Why does not the contractor in charge of the parking space display the unambiguous statement of the service rendered by him and the charges he is entitled to collect? Why is it that even complaints lodged against the overcharging by him go unheeded? Is he a law unto himself? Is it his personal fiefdom? Does the railway administration have no control over his conduct of the parking stand? These are questions haunting many a customer.

Necessary action should be taken to ensure that no overcharging takes places at this parking lot by arranging for the prominent display of the permitted rates along with the name and address of the contractor. This can ensure that users are not fleeced.

<109,95>K. Mohana Chandran Pillai


What a welcome

Sir,--The minimum facilities available to passengers coming from domestic and foreign sectors at the airport are nothing but shameful. The other day passengers from an aircraft that arrived from the Middle East were taken from the aircraft to the terminal building by an airport bus in pouring rain. The bus was leaking and the foreign tourists were laughing derisively at their first experience in God's Own Country.

The local passengers who came in the same aircraft could not hide their discomfiture. The minimum that could be expected was to check whether the bus was in good condition. Such incidents destroy the effort to attract tourists from abroad. The persons responsible for such incidents should be firmly dealt with.

K. P. Karunakaran Nair


Unsafe trains

Sir,--During the last week, a family belonging to Thiruvananthapuram, consisting of six members including two women and one child, travelled in the Mumbai-Kanyakumari Express train, from Renigunta to Thiruvananthapuram. When they reached Aluva railway station, they discovered that their bags had been stolen. They surmised that it may have occurred between Palakkad and Aluva, between 2 a.m. and 3 a.m.

The Union Railway Minister had stated that full protection would be given to the passengers by posting railway police in trains. But the harassment on passengers still continues, as the above incident illustrates. Will the Minister be kind enough to consider this problem on humanitarian grounds and take urgent action to protect the lives and property of the passengers travelling in reserved compartments, during night time at least?

V. G. Balakrishnan



Recommended for you