KERALA

SHRC orders issue of notice to AI

Special Correspondent



Passenger asked to deplane despite having a ticket

Had to travel by road from State capital to Kozhikode



Kozhikode: The State Human Rights Commission (SHRC) has ordered issue of notice to the Managing Director of Air India and the airline’s Station Manager in Thiruvananthapuram on a complaint filed by a passenger that though he had a valid ticket to fly from Dubai to Kozhikode, he was offloaded from a flight at the airport in the State capital and had to reach here by road.

V.P. Mohankumar, member of the commission, issued the order at its sitting here on Monday.

In the complaint, the passenger, a native of Kozhikode, said the flight took off from Dubai at 8 p.m. on November 16, though the departure time was 10.30 a.m. the previous day. No reason was given for the delay. The petitioner said 17 passengers were asked to get down at Thiruvanathapuram, though they had tickets for travelling up to Kozhikode. They waited for about seven hours for the aircraft to take off for Kozhikode before they left by road. He alleged that the airline authorities behaved without any sense of responsibility.

He appealed to the commission to take action against the airline authorities for their “irresponsible behaviour.”

No response

In a petition, Sanku, former president of the Kozhikode Consumer Forum and former Corporation councillor, complained that there was no response to a complaint he had dropped in a complaint box of the commission kept at the civil station. The commission said that it had not put up a complaint box there. If such a complaint box was there, it had been put up without the commission’s knowledge.

Two of the 23 cases taken up at the sitting held at the Government Guest House were settled. Two petitions were dismissed.

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