For serving the people better

Model: The daily 10.30 a.m. public display of the attendance position at the Kollam taluk office.  

Ignatius Pereira

Administrative reforms at taluk office

KOLLAM: If business with taluk offices is generally considered unpleasant, things are different at the Kollam Taluk Office.

With the full cooperation of the employees of the taluk office and the 30 village offices under it, a series of administrative reforms made the taluk office a people-friendly entity.

Many of the reforms, which have been implemented since last November at the initiative of District Collector A. Shajahan, are unique. Revenue Minister K.P. Rajendran, during a visit to the taluk office, was so impressed by the reforms that he wanted the same to be implemented by all the taluk offices in the State.

In order to complement the reforms, the employees set the example of subjecting themselves to corrective measures. The first step in this regard was to display in public their daily attendance position, with their respective designation, on a large board at 10.30 a.m. sharp.

Kollam tahsildar M. Vishwanathan says that this procedure has met its goal by creating an urge in the employees to be present at the office by 10 a.m. so that they are not marked absent on the board. A daily attendance reporting system for the village offices has also been implemented. The village offices also have to make a daily report on the previous day’s revenue collection, the number of certificates distributed and the number of applications received.

The taluk office has also set up an Akshaya help centre for the public to submit applications. Separate counters have been opened for receiving different categories of applications and those manning the counters have been given special training in public relations, says Mr. Vishwanathan.

Stress has been given for clearing the backlog of files and one day in a month has been set apart for this. Besides, the employees and village officers hold separate monthly meetings to review the progress of the reforms.