Hospital becomes ISO compliant

BANGALORE NOV. 24. The Heart Centre at Bhagwan Mahaveer Jain Hospital here has become ISO 9001:2000 compliant with certification from the Germany-based TUV Anlagentechnic GmbH.

Announcing this, S.S. Ramesh, chief cardiologist, said: "While we have the best systems in place, this certification has made us rigorously train our staff so that our services will be consistently good."

Dr. Ramesh said the main reason to adopt ISO was it compelled the hospital to continuously improve. All parameters were quantified and regular audits tracked improvements. Since good management was as important as medical care, the hospital had deployed a CRM system and Six Sigma processes, and regular surveys.

The centre has a full-fledged cardiac surgical team headed by the cardiovascular and thoracic surgeon, S. Mukundan, who has conducted over 5,000 open heart surgeries, more than 1,000 of them "beating heart surgeries".

Recently Dr. Mukundan performed an open-heart surgery using a new device, "Enclosure", for the first time in Bangalore.

The use of this device minimises the risk of neurological side effects and reduces the time needed for recovery.