KARNATAKA

BWSSB to plug all water leaks by March

The Chief Minister, N. Dharam Singh, inaugurating the BWSSB's 24-hour cash counter and online complaint management system (OCMS) in Bangalore on Monday. S.K. Pattanayak, BWSSB Chairman (left), and Roshan Baig, MLA, are seen. — Photo: K. Gopina than

The Chief Minister, N. Dharam Singh, inaugurating the BWSSB's 24-hour cash counter and online complaint management system (OCMS) in Bangalore on Monday. S.K. Pattanayak, BWSSB Chairman (left), and Roshan Baig, MLA, are seen. — Photo: K. Gopina than  

BANGALORE, NOV. 29. The Bangalore Water Supply and Sewerage Board (BWSSB), in association with the Janagraha, a platform for increasing citizens' participation in governance, launched an online complaint management system (OCMS) here today.

Inaugurating the OCMS kiosk, the Chief Minister, N. Dharam Singh, said the Government had allotted Rs. 55 crores to take up initiatives to prevent leakage of water. By March 2005 the Government hoped to completely prevent water leakage in the BWSSB's water supply system.

Coordination

He called for a coordinated effort by the Bangalore Development Authority, the BWSSB and the Bangalore Mahanagara Palike to achieve the goal. He stressed that slums should also be provided with regular water supply.

Roshan Baig, former Minister for Tourism and Wakf, highlighted the plight of those living in urban areas where water supply not frequent. He said it should be ensured that people living in low-lying areas got drinking water regularly. He pointed out that the leakage of water from underground pipelines in Bangalore was more than 40 per cent.

Mr. Baig criticised private operators who collected water in tankers from BWSSB sources and sold it to people in areas where water was scarce.

Strengthening ties

Ramesh Ramanathan, campaign coordinator of Janagraha, said the OCMS aimed at strengthening the relations between the citizens and the civic service providers. It was an "always on" Internet-based system of addressing and managing the grievances of the citizens. It was designed to enable customers of the BWSSB to register complaints online, receive an instant acknowledgement in the form of a complaint tracking number (CTN) and give the status of the complaint immediately.

All the other channels of customer interactions with the BWSSB such as the interactive voice response system (1916), email, telephone and water adalats will remain active. The OCMS will be used by BWSSB officials to respond, evaluate and update the complaints registered by the customers through various channels using the same software.

The BWSSB has incorporated a customer charter for different categories of problems and the complaints will be passed on to higher officials if they are not rectified within the stipulated time. The OCMS aims to bring about transparency in governance and call alerts will help monitor delays in the action taken.

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