ANDHRA PRADESH

RTC launches unique helpline

Staff Reporter

12666 can be called from any BSNL landline to get info about services



Initially, the new enquiry service is available at 19 bus stations or depots

‘A call would reach the nearest bus station based on the area code’



VIJAYAWADA: Tele-enquiry in APSRTC is quite simple now. The enquiry number – 12666 – has been made common for the entire Krishna district. The number can be called from any BSNL landline to know information about any service of the APSRTC in the district.

Those calling from any other telephone – landline or mobile – will have to prefix the area (STD) code. Initially, the new enquiry service is available at 19 bus stations or depots in the district, including four in the city. `

It is operational at Pandit Nehru Bus Station (PNBS), Autonagar, City Bus Terminus and Kaleswara Rao Market area in the city. The PNBS is equipped with four lines for the new telephone enquiry. The existing enquiry numbers at the PNBS -- 2522200, 2521982 and 2521133 -- will continue for some more days.

Bharat Sanchar Nigam Limited (BSNL) Krishna Telecom District General Manager M. John Chrisostom launched the new enquiry service at PNBS on Saturday.

APSRTC Regional Manager A. Koteswara Rao said that the service would be extended to the entire district in a phased manner.

With the introduction of a unique telephone enquiry number, passengers would not have to different memorise enquiry numbers of bus depots or stations.

Necessary arrangements were being made to offer the services round the clock at all important bus stations, he said. Explaining the features of the new service, Mr. Koteswara Rao said that the call would reach the nearest bus station or depot based on the area code.

For example, if a resident of Vijayawada wants to know the details of buses, he will have to dial 0866 first (only when the call was being made from a mobile phone or non-BSNL landline) and then dial 12666.

If the person intends to know more details about services from other places like Machilipatnam, the same call would be transferred to the respective bus station, and only local call tariff would be charged.

Prefixing STD code was necessary if the call was being made from a coin box or BSNL mobile phone.

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