Need to educate all on consumer rights: official

Staff Reporter

VISAKHAPATNAM: Joint Collector M. Veerabrahmaiah on Monday said consumers were the focal point of the economy of a country. Taking part in a seminar on consumerism conducted by Federation of Consumer Associations as part of National Consumer Day celebrations, he said consumer organisations were extending yeoman’s service in sensitising people to their rights as consumers.

He said consumer awareness in the country was yet to gain momentum and called for educating all on the lines of the United States. He said manufacturers have to give utmost importance to the needs of consumers and described how the producers take up the responsibility to replace defective goods whenever there was a complaint in the US. The Joint Collector said the consumers should come forward to demand a bill whenever they buy any item or pay for any service. Visakha-I MLA Dronamraju Srinivas Rao, who inaugurated the seminar, said the government was taking up necessary steps for creating consumer awareness.

On the representation of FOCA president G. Kurmanatha Rao for an independent building for the department and all consumer fora, the MLA said he would take up the issue with the authorities.

Presidents of District Consumer Forum-I and II Y. Dilleswara Rao and N. Sarojini Naidu said that they were disposing of cases in a record time to redress the grievances of consumers. Professor of Commerce, Andhra University R. Satya Raju, Indian Oil Corporation deputy manager D. Kondala Rao, and others spoke.

At another programme held near Kali temple on the beach road, Mr. Veerabrahmaiah wanted consumers to understand the laws meant to protect them. Distric Supply Officer Murali Babu presided. Assistant Controller of Metrology Rajendra Prasad, Mr. Kondala Rao, Chairman of the Visakha Consumers Education and Service Society Chapa Kumar, Mr. Kurmanadha Rao and a representative of ANakapalle consumers association Ramana, participated.

The Civil Supplies Department, the Metrology Department, IOC and Transports Department explained how the consumer could protect himself or herself.

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