EPDCL launches IVRS

Chairman and Managing Director of EPDCL, N. Gulzar at the inaugural function of IVRS facility in Visakhapatnam on Saturday. He is flanked by Director H. S. Dora and Chief General Manager (Operations), B. Ramesh Prasad.   | Photo Credit: — Photo: C.V. Subrahmanyam

Special Correspondent

It gets activated when customer dials 155333 to retrieve info

VISAKHAPATNAM : Having difficulty in lodging a complaint in respect of power failure because the person at the other end is not responding? Or finding it difficult to go to call center, stand in the queue and pay electricity bill? The Eastern Power Distribution Company introduced innovative technologies to make the above and other common woes of customers, things of past.

As part of this, the Chairman and Managing Director of EPDCL, N. Gulzar, formally inaugurated the Interactive Voice Response System (IVRS) which is a round-the-clock service, at the Siripuram call center on Saturday. This would ensure more reliable and better service to customers without manual intervention. It gets activated when the 155333 number is dialled and the customer can easily retrieve any information, lodge complaints, place request for new service. At present, it is provided for the customers of Visakhapatnam city and this would be extended to cover all the five districts under the EPDCL jurisdiction through the 50 call centers, the CMD said. This would be done within a couple of months, he added.

Any Time Payment

Another service is the Any Time Payment (ATP) machine.

It functions like the ATMs of banks. The difference is, it is withdrawal at the ATM but it is payments at ATPs. Power bills can be paid at the ATPs through cheques or cash. At present, ATPs are available at the Corporate Office at Sithammadhara, Circle Office at Maharanipeta and Electrical Revenue Office at Gajuwaka. The ‘door-step service’ which would be available on payment of nominal fee, had also been launched.

As soon as receiving information for the required service, a messenger would call on the customer door step, collect the fee and documents and issue receipt.

Mr. Gulzar said that success of IVRS and ATPs would depend on the use of these services by the customers. To popularise this service, the EPDCL would award surprise gifts to customers using this service. The gifts include cell phones (for weekly draws), iPods (monthly draws), a bumper prize of laptop for the draw on January 1 next. B. Ramesh Prasad, Chief General Manager (operations and customer services) who welcomed, urged customers to make use of the new technology services, introduced for the first time.