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Cyberabad police use Japanese techniques

Personnel of the Commissionerate of Cyberabad, including the chief, M. Mahendar Reddy, after a day-long meeting to discuss the Culture Change Management Programme initiated recently.

Personnel of the Commissionerate of Cyberabad, including the chief, M. Mahendar Reddy, after a day-long meeting to discuss the Culture Change Management Programme initiated recently.  

HYDERABAD, AUG. 14. `Kaizen and Five S.' These two Japanese management techniques may have nothing to do with policing in India. But, Cyberabad police, whose jurisdiction extends to areas surrounding Hyderabad, have embarked on a mission of achieving excellence in service delivery and improving their image by adopting the two concepts.

Considered as the first of its kind in the State police department, the initiative christened "Culture Change Management Programme" (CCMP) had identified a set of core values with a three-year (2004-06) vision for best possible policing. Re-defining service delivery process, community partnership in decision-making and policing, public awareness and education, community reach-out programmes, empowering constabulary, Sahrudayam (kind-heartedness) and performance management and reporting system are the core values. "A lot has been said about such values whenever the issue of reforming the police set-up came up for discussion. But, what makes our CCMP unique is adoption of `Kaizen and Five S' principles to ensure those values are strictly adhered to," the Cyberabad Police Commissioner, M. Mahender Reddy, avers. Kaizen is a proven management philosophy and work culture practised by most Japanese and Western organisations to bring about technology, product and service innovations.

`Five S' has five elements: Seiri (sorting out useful and frequently used materials and tools from unwanted and rarely used things); Seiton (keeping things in the right place systematically so that searching or movement time is minimised); Seiso (keeping everything around you cleaned and in a neat manner); Seiketsu (standardising above principles in everyday life) and Shitsuke (inculcate good habits and practise them continuously).

The two concepts have come as handy tools in observance of core values.

While re-defining service delivery process, focus was laid on issues such as responding to victims.

As part of constabulary empowerment, every constable is being trained to upgrade his policing skills, thereby enabling him to act effectively during emergencies.

All constables are addressed as "constable officers" building up their self-esteem.

Under `Sahrudayam,' every cop is contributing Re. 1 a day `voluntarily' towards a common fund in his or her respective police station. The amount is passed on to the poor and needy.

In Petbashirabad police station, the money collected was given to two women to buy sewing machines.

"We are using the two Japanese management techniques to implement all these core values in letter and in spirit," Mr. Reddy says.

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