Implement e-governance, ARC tells governments

Sandeep Joshi

It provides for transparency, accountability and efficiency

NEW DELHI: The Second Administrative Reforms Commission has asked the Centre to prepare a clear road map with a set of milestones to transform the citizen-government interaction at all levels to the e-governance mode by 2020.

It has also asked all organisations and departments of the Union and State governments to identify e-governance initiatives which could be undertaken within their functional domain, keeping the needs of citizens in mind.

Releasing the report on “Promoting e-governance: The smart way forward,” ARC Chairman Veerappa Moily said the role of the Centre and State governments would change completely once the e-governance project was in place, making governance more transparent and accountable. “We have suggested implementation of e-governance in all its spheres and proposed a legal framework for e-governance to reduce red-tape and delay in delivery of services,” he added.

Legal framework

The 186-page report was submitted to Prime Minister Manmohan Singh last month. The highlight of the report was that a legal framework was necessary in view of the mammoth dimension of the task and the levels of coordination between the Centre and the States.

“The basic purpose of having e-governance is to achieve better delivery to citizens, ushering in transparency and accountability, empowering people through information, improved efficiency within governments and improved interface with business and industry,” Mr. Moily added.

Step-by-step analysis

The report also says that “for every function a government organisation performs and every service or information it is required to provide, there should be a step-by-step analysis of each process to ensure its rationality and simplicity. Such analysis should incorporate the viewpoints of all stakeholders, while maintaining the citizen-centric of the exercise.”

Referring to 10 reports submitted earlier by the ARC on various aspects of governance, Mr. Moily said the Prime Minister had commended the effort and informed about the action taken on their recommendations. “Nearly 63 per cent recommendations of the first report on ‘Right to Information’ had been accepted, while 77 per cent of the second report on ‘Unlocking Human Capital’ and about 96 per cent of the third report on ‘Crisis Management’ had been accepted by the government so far,” Mr. Moily added.

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