RTOs urged to refine citizens' charter

MANGALORE NOV. 13 . It is important for regional transport offices to constantly refine their citizens' charter to provide better service to the people, the Assistant Transport Commissioner, Shimoga Division, L. Hemanth Kumar, has said. The charter is an inviolable commitment of the Transport Department towards the people of the State, he has said.

Presiding over the inauguration of a three-day human resource development training programme for motor vehicle inspectors of the division here on Tuesday, Mr. Kumar said commitment towards the people was a necessity in the present environment of liberalisation.

As part of this commitment to the people, the department had computerised all RTOs in Bangalore, he said, and added that the remaining offices in the State would be covered in a phased manner. The computerisation of Mangalore RTO would be taken up soon. The department had launched a war against pollution, he said, and added that this move would be extended to Mangalore soon. Stating that most personnel worked under trying circumstances at most times, Mr. Kumar noted that this should not be an excuse for them coming up short when it came to discharging their duties.

The Deputy Commissioner, A.K. Monnappa, who inaugurated the programme, said transport had become a basic necessity in modern day lives. He noted that given its strategic importance, personnel in charge of the department should show the necessary inclination to meet the changing expectations of the people.

Lauding the perceivable attitudinal change among personnel of the department of late, Mr. Monnappa noted that this was mainly because of the efforts of Mr. Rai and the Transport Commissioner, T. Thimme Gowda. Urging the personnel to adopt a pro-people attitude, he said those who failed to do so had no place in government service. He advised them to overcome a natural aversion to training, and noted that irrespective of number of years of service put in by a person, one always had scope to learn something new. Mr. Monnappa urged them to adhere to the spirit of the charter. The programme resource person, B.C. Pathianna, stressed the need for greater utilisation of all available human resources in India. Noting that a World Bank report had indicated a low human development index score in the country, he said the planners should pay serious attention at correcting such imbalances by tapping available resources. Prof. Pathianna said government employees developed a natural dislike for training programmes in later stages of their employment as it offered no career advancement opportunities. He pointed out that training was an inalienable part of HRD management.

Welcoming the gathering, the Regional Transport Officer, M. Giridhar, noted that training programmes were essential for those departments which came in regular contact with the people. He noted that this was all the more true given the increasing number of vehicles in the State every year. The Motor Vehicle Inspector, Uday Kumar, proposed a vote of thanks.

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