LIFE

A teacher who believes in teamwork

The Department of Hotel Management, Christ College, is headed by a dedicated professional, whose vision of excellence is echoed by the college and its students, writes Preeti Mishra.

HOURS OF toil, listening to irate customers, and keeping a smile through all these and more. Long before call centres adopted the "Customer is king" policy, hotel management personnel swore by it. Perhaps, no other profession follows Gandhiji's principle of dignity of labour as sincerely as hoteliers.

Teaching these values with zeal and dedication is a man who has made the BHM (Bachelor of Hotel Management) stream at Christ College in Bangalore synonymous with quality.

Meet Bhuvan G.M., Head of the Department of Hotel Management, Christ College.

A hotel industry professional, he is responsible for several accolades that the department has earned over the years, and his commitment to his profession has earned him respect from both colleagues and students.

As one of the pioneers of the BHM programme in the City, Christ College on Hosur Road has established enviable brand equity for its talent pool of BHM students. A 100 per cent placement record for every batch of graduates since the introduction of the course in 1991 is no mean feat.

``Whatever good you give always comes back to you, even though it may not be in the same form. The Almighty always keeps track of one's deeds, even if no else does, and rewards one accordingly,'' believes Mr. Bhuvan.

And, true to this belief, rewards have found their way to him. Mr. Bhuvan, who was a student in the first batch of the BHM course at Christ College, is now Chairman of Bangalore University's BHM Board of Examiners and Board Member of Karnatak University. However, his days as a student are not over, and he is pursuing M.Phil. in Tourism.

As a student, Mr. Bhuvan juggled a job and an assignment at Taj to pay his own way through college. "I worked early mornings as a customer care executive of The Times of India, attended classes, and went to Taj for internship in the evenings. Sleep was a luxury I couldn't afford sometimes,'' recalls Mr. Bhuvan.

Small wonder that these qualities of dedication, discipline, and sincerity are instilled into BHM students at Christ College by their HoD.

The value system instilled in students by Mr. Bhuvan and members of the faculty has given them the cutting edge in a fiercely competitive world. Sought after by the country's hotel industry, hotel management graduates from Christ College are serving in leading players in the hospitality industry, including the Taj and Oberoi groups, Singapore Airlines, and Cruiselines.

A hotel management graduate's recipe for success is unbridled and consistent enthusiasm and a down-to-earth attitude, according to Mr. Bhuvan. But he has a word of caution to those who plan to pursue BHM studies: opt for hotel management only if it is your first choice. You should not go for it because you are not enrolling for a medical or engineering course.

Forty-eight-hour shifts, a 24-hour workday, and hard physical labour await a BHM student who wishes to pursue the profession, Mr. Bhuvan says.

There are no easy rewards, and patience and perseverance will bring their rewards only in the long run, he points out. There is no such thing as individual glory, and it is a collaborative team effort that makes that difference, he says.

He should know. The BHM faculty has achieved success for the programme through teamwork. "A collaborative effort along with consistency has enabled Christ's BHM stream to achieve success," Mr. Bhuvan says.

What does the future hold for this zealous academic and professional? Mr. Bhuvan hopes that he will be able to build a resource pool of more dedicated hoteliers, some of whom will conduct research on the hospitality and hotel industry.

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