Technology

SAP, TeamViewer join forces to give remote assistance an AR lift

SAP logo.   | Photo Credit: Reuters

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Global technology major SAP and remote assistance provider TeamViewer have partnered to drive digital transformation in industrial environments with augmented reality (AR)-based workflows and remote support.

The two German firms will integrate TeamViewer's AR-based desk-less suite with SAP´s asset and service management solutions to enhance daily remote tasks with intelligent technology.

"AR-based processes can significantly increase productivity, reduce human errors, and machine downtime and therefore decrease costs,” Stefan Krauss, SVP & GM Discrete Industries and Energy & Natural Resources at SAP, said in a statement. “

As part of the first set of joint use cases, TeamViewer's remote AR-based troubleshooting will handle maintenance and repair for SAP customers in industrial machinery and component manufacturing, the desk-less service provider noted.

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Further, the integration will ensure full auditability as all actions will be logged in the SAP software system automatically, it added.

TeamViewer’s AR-based remote assistance and workplace digitalisation solutions run on wearables like smart glasses, allowing remote experts to guide on-site workers in real-time through complex processes without having to travel.


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Printable version | Jul 25, 2021 12:01:51 AM | https://www.thehindu.com/sci-tech/technology/sap-teamviewer-join-forces-to-give-remote-assistance-an-ar-lift/article34846725.ece

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