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Global technology major SAP and remote assistance provider TeamViewer have partnered to drive digital transformation in industrial environments with augmented reality (AR)-based workflows and remote support.
The two German firms will integrate TeamViewer's AR-based desk-less suite with SAP´s asset and service management solutions to enhance daily remote tasks with intelligent technology.
"AR-based processes can significantly increase productivity, reduce human errors, and machine downtime and therefore decrease costs,” Stefan Krauss, SVP & GM Discrete Industries and Energy & Natural Resources at SAP, said in a statement. “
As part of the first set of joint use cases, TeamViewer's remote AR-based troubleshooting will handle maintenance and repair for SAP customers in industrial machinery and component manufacturing, the desk-less service provider noted.
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Further, the integration will ensure full auditability as all actions will be logged in the SAP software system automatically, it added.
TeamViewer’s AR-based remote assistance and workplace digitalisation solutions run on wearables like smart glasses, allowing remote experts to guide on-site workers in real-time through complex processes without having to travel.