SAP, TeamViewer join forces to give remote assistance an AR lift

The two German firms will integrate TeamViewer's AR-based desk-less suite with SAP´s asset and service management solutions to enhance daily remote tasks with intelligent technology.

June 18, 2021 11:42 am | Updated 11:43 am IST

SAP logo.

SAP logo.

(Subscribe to our Today's Cache newsletter for a quick snapshot of top 5 tech stories. Click here to subscribe for free.)

Global technology major SAP and remote assistance provider TeamViewer have partnered to drive digital transformation in industrial environments with augmented reality (AR)-based workflows and remote support.

The two German firms will integrate TeamViewer's AR-based desk-less suite with SAP´s asset and service management solutions to enhance daily remote tasks with intelligent technology.

"AR-based processes can significantly increase productivity, reduce human errors, and machine downtime and therefore decrease costs,” Stefan Krauss, SVP & GM Discrete Industries and Energy & Natural Resources at SAP, said in a statement. “

As part of the first set of joint use cases, TeamViewer's remote AR-based troubleshooting will handle maintenance and repair for SAP customers in industrial machinery and component manufacturing, the desk-less service provider noted.

Also Read | Using augmented reality to advertise products could mislead consumers

Further, the integration will ensure full auditability as all actions will be logged in the SAP software system automatically, it added.

TeamViewer’s AR-based remote assistance and workplace digitalisation solutions run on wearables like smart glasses, allowing remote experts to guide on-site workers in real-time through complex processes without having to travel.

0 / 0
Sign in to unlock member-only benefits!
  • Access 10 free stories every month
  • Save stories to read later
  • Access to comment on every story
  • Sign-up/manage your newsletter subscriptions with a single click
  • Get notified by email for early access to discounts & offers on our products
Sign in

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.