Amazon to wind down its healthcare service for businesses

Company executive Neil Lindsay told staff that Amazon Care had shortcomings despite the retailer's efforts

August 25, 2022 11:17 am | Updated 11:17 am IST

Amazon to wind down its healthcare service for businesses

Amazon to wind down its healthcare service for businesses | Photo Credit: REUTERS

Amazon.com Inc. plans to shut down its virtual healthcare service by the end of this year, the retailer said on Wednesday, as a deal to buy a rival provider awaits regulatory approval.

(Sign up to our Technology newsletter, Today’s Cache, for insights on emerging themes at the intersection of technology, business and policy. Click here to subscribe for free.)

Company executive Neil Lindsay told staff that Amazon Care, which lets business customers offer digital or at-home doctors' visits to their personnel, had shortcomings despite the retailer's efforts.

"It is not a complete enough offering for the large enterprise customers we have been targeting, and wasn’t going to work long-term," he said in the message, which the company shared with Reuters.

Amazon Care's customers included Hilton Worldwide Holdings Inc. The retailer offered virtual care nationwide and house calls in markets such as Los Angeles, Washington and Dallas.

Announced last month, Amazon agreed to acquire primary care provider One Medical, replete with the brick-and-mortar doctors' offices that the Seattle technology company lacked, for $3.5 billion.

Mr. Lindsay said he still believes healthcare is "ripe for reinvention."

Top News Today

Comments

Comments have to be in English, and in full sentences. They cannot be abusive or personal. Please abide by our community guidelines for posting your comments.

We have migrated to a new commenting platform. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle.